Articles from: Cisco : Customer Service (Cisco)
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| Executive Thought Leadership Quarterly: 2003: October: The Customer-Centric (more) | 2007 05 24 |
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| Executive Perspectives: Wim Elfrink: Lifecycle Service and Support in the M (more) | 2007 05 24 |
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| Executive Perspectives: Wim Elfrink: Migrating to an Interactions-Based Bus (more) | 2007 05 24 |
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| Executive Thought Leadership Quarterly: 2003: March: Thought Leadership Sum (more) | 2007 05 24 |
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| Executive Thought Leadership Quarterly: 2003: June: Focusing on Core, Outso (more) | 2007 05 24 |
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