Opacity: Why IT services aren't services at all
(Computerworld) It is commonplace in our industry to refer to the applications and other functionality that IT delivers to users as 'services.' We talk about the performance of the 'IT services' to the desktop. We talk about the 'service catalog' that we offer the
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updated 15395 (Computerworld Blogs), inserted 4, updated 0, at 2012-06-02 01:04:34
